Contact Us

Call your physician first if you have specific questions about how your implanted device helps your medical condition.

For medical emergencies, call 911.

Boston Scientific provides a support line to patients who are implanted with its products. Please call us if you have questions about your implanted S-ICD device.

Boston Scientific Patient Services


Press 1 for LATITUDE Patient Management System*

  • Questions about setting up the LATITUDE home monitor
  • Troubleshooting the LATITUDE home monitor
  • Cellular phone service

* If Latitude is prescribed for you by your heart doctor.

Press 2 for
Patient Support Services

  • Answers to questions about how your device works and its effect on your daily lifestyle
  • Questions about potential interactions with equipment you use everyday
  • Support resources

Press 3 for
Medical Records

  • Update your mailing address or doctor contact information
  • Replace a lost card
  • When you travel, find health care facilities that know your device

-- or --

Online Portal

You can also visit our online patient portal to:

  • Request a new Patient ID Card
  • Change patient address
  • Change following physician information